Privacy Policy

Introduction

LawyerDesk Advocacy Pvt Ltd ("LawyerDesk," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal AI services platform, website, and related services (collectively, the "Services").

This Privacy Policy applies to all users of our Services, including lawyers, lending institutions, law students, small and medium enterprises (SMEs), and individual citizens.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, phone number, professional credentials, bar council registration number (for lawyers), organization name, and password.
• Use our Services: Legal queries, case details, document uploads, payment information, and any other information you choose to provide.
• Contact us: Information included in correspondence, feedback, or support requests.
• Subscribe to newsletters: Email address and communication preferences.
• Participate in surveys or promotions: Responses, preferences, and demographic information.

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
• Usage Information: Pages viewed, features accessed, search queries, time spent on pages, click-through rates, and navigation paths.
• Location Data: General geographic location based on IP address (we do not collect precise geolocation without your consent).
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Services: If you sign in using third-party services (e.g., Google, LinkedIn), we receive basic profile information.
• Payment Processors: Transaction details and payment verification information.
• Public Databases: Bar council records, company registrations, and other publicly available legal information to verify credentials.
• Analytics Providers: Aggregated usage statistics and demographic information.

1.4 Sensitive Personal Information

In the course of providing legal services, we may collect sensitive personal information, including:

• Legal matters and case details
• Financial information
• Information about legal proceedings
• Professional credentials and certifications

We handle all sensitive information with enhanced security measures and in accordance with applicable data protection laws.

2. Use of Personal Information

2.1 Primary Purposes

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our legal AI services, including document analysis, legal research, case management, and related features.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communications: To send you service-related notifications, updates, security alerts, and administrative messages.
• Personalization: To customize your experience, recommend relevant content, and tailor our Services to your needs.
• Payment Processing: To process transactions, billing, and invoicing.
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.

2.2 Secondary Purposes

With your consent or as permitted by law, we may use your information for:

• Marketing and Promotions: To send you newsletters, promotional materials, and information about new features or services.
• Research and Development: To analyze usage patterns, develop new features, and improve our AI models and algorithms.
• Analytics: To understand how users interact with our Services and measure the effectiveness of our features.
• Business Operations: For internal business purposes, including auditing, data analysis, and quality assurance.

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained while your account remains active.
• Inactive Accounts: Information may be retained for up to 3 years after account inactivity, unless you request earlier deletion.
• Legal Documents: Case-related documents and communications may be retained for up to 7 years to comply with legal and professional obligations.
• Financial Records: Transaction records are retained for 7 years as required by tax and accounting regulations.
• Marketing Data: Marketing preferences and contact information are retained until you unsubscribe or request deletion.

4. User Rights

You have the following rights regarding your personal information:

5. Data Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication
• Firewalls: Network security and intrusion detection systems
• Regular Security Audits: Penetration testing and vulnerability assessments
• Secure Development: Security-focused development practices and code reviews

6. International Data Transfers

LawyerDesk is based in India. Your information may be transferred to, stored, and processed in countries other than your country of residence, including India and other jurisdictions where our service providers operate.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including EU-approved Standard Contractual Clauses (SCCs) for transfers from the EEA.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately at privacy (at) lawyerdesk.ai.

8. Contact Information

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or for other operational reasons.

We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and sending an email notification to the address associated with your account. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.